Emergency Contact The Shipowners' Club and Jumar Technology: Simplifying insurance technology Home Latest updates News The Shipowners' Club and Jumar Technology: Simplifying insurance technology 23 Oct 2020 Download Sign up for alerts LONDON, 23 OCTOBER 2020 – The Shipowners’ Club, the leading P&I insurer in the smaller and specialist vessel sector, has migrated to a bespoke Policy Administration System developed with its technology partner, Jumar Technology. Jumar Technology , a business technology outcomes specialist, has been the key technology partner of the Club for more than five years to deliver a range of technology projects as part of its transformation programme. This partnership has been instrumental in driving the development of the Club's new Policy Administration System (PAS), supporting its global network of Members and Brokers. Jumar was asked to develop a new platform focused on providing the business with a tool that would allow policies to be administered end-to-end, supporting new business, renewals, documentation, and complex mid-term adjustments. The result is a globally unique platform that supports the Club’s key differentiators in the market, customer service, customer experience and product flexibility. As a result of the new platform: 87% of renewals were complete ahead of the final week of the renewals deadline 100% increase in customer satisfaction ratings in 2020 compared to 2019 Over 20,000 policies migrated into the new improved system As the Club looks to the future, Members and brokers have the confidence that their insurer is operating with the latest cutting-edge technology, that they have the ability to self-serve their documentation, and that claims will be processed quickly. Previously, the automatic creation of 120,000 documents during the renewals period would have been unthinkable – now the system easily generates 6,000 documents per day. This is evidence by the 100% increase in customer satisfaction ratings in 2020 comp